Return & Refund Policy
Thanks for shopping at Foam N’ More and Upholstery.
If you are not entirely satisfied with your purchase, we're here to help.
THERE ARE NO RETURNS ON CUSTOM CUT FOAM ORDERS
Custom cut foam pieces, custom cut waterjet packaging foam, foam mattresses, wedges and pole bumpers are custom made to your specifications and therefore are not returnable for any reason. Orders cannot be canceled or changed once production begins.
If your order is not a custom cut order you have 5 calendar days from the date of delivery to notify Foam N’ More and Upholstery of your request for a return, via email or phone call. Foam N’ More will send you an Return Authorization receipt and instructions on how to return your item back.
To be eligible for a return, your item must be unopened, unused and returned in the same condition that you received it. For sanitary reasons, there will be no exceptions.
Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.
All unopened (non custom) merchandise may be returned for a full refund of the purchase price, (excluding shipping/handling costs, Paypal or Billpoint fees). The customer is responsible for all shipping charges both ways. For items with shipping included in the price, the customer is responsible for the actual cost of shipping and handling. Then an additional restock fee of 20% would apply. All claims for damage or defects must be made at time of delivery with carrier.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment (excluding shipping and handling, and payment processing fees). All returns will incur a 20% restocking fee.
All claims for damage or defects must be made at time of delivery with carrier.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Please feel free to call or email us with what you would want to order and provide us with your shipping zip code and we can give you a more accurate combine shipping cost for your respective package.
Shipping cost will be different from depending on what state you are in. Shipping cost's may be higher if the order is shipping on the west coast, to Alaska, or Hawaii, and of course for out of the Country locations; because we are located in Michigan.
How your items is being shipped
How Your Items Are Being Shipped
All small package items are shipped UPS. Once your order ships out, UPS will email you a tracking number. UPS may not require signature but if they do please inspect the package before signing. For any missing packages please check with your neighbors to make sure UPS did not miss deliver before you file a claim.
For larger orders we may ship with a fright carrier. The carrier will be delivering it at the front door or garage (like a UPS package). When shipping freight there is always a chance the freight might be damaged, if this is ever the case please inspect the pallet before signing. We put extra foam to protect your merchandise so please don’t mistake this as part of your order. If it is just the pallet (and the extra foam protector) that is damaged and not your merchandise please have the driver sign stating that just the pallet is broken and keep your order.
If you see that your merchandise might be damage please ask the driver if you can open the pallet a little more to confirm that merchandise is damaged. If you cannot use your merchandise because it is damaged please refuse the fright and it will come back to Foam N More. PLEASE TAKE PICTURES OF DAMAGE! When taking the picture please make sure you get up close and far away.
If you sign for the freight you are signing to accept the freight as is and Foam N More will not be able to make a claim.
If you have any other questions or need any more information please email or call to let us know.
Vacuum Pack Orders
We vacuum pack the foam all open cell foams to reduce on shipping cost. All Vacuum packed packages should be opened right away for best results and quicker recovered results. The longer you keep the foam compressed in the package the longer it takes for the foam to expand and may not come back to its original shape and size.
Once you've opened the package please give the foam 1-2 days to come back to it's original shape. It will look a little misshaped and not measure to correct size until after you let it expand back out. Please contact us for any misshaped foam that has not come back to original shape within 2 days after opening the package. Please supply us with photos of your package so that we can assess it and get the order corrected for you.
Once photos are emailed please call us right away to confirm that we have received the photos. All photos of misshaped foam must be emailed to us within 2 weeks upon delivery date. Foam N' More will not be responsible for any misshaped foam problems after 2 weeks upon delivery date.
Foam N' More will not be responsible for any missing pieces for more than 2 weeks upon delivery.